How do I return an item?

The return policy does not apply to bicycles, accessories and parts purchased or reserved for the Burning Man event.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 10 days. Ship returns fully insured via Ground UPS, Ground FedEx or insured US Mail (we do not accept CODs). Returned bicycles and merchandise must be in brand new condition - mountain bikes can not have been ridden in the dirt. Returned bicycles must be professional packed to the same level that we shipped them out in. (Labor fees are not refundable, i.e., custom built wheels, bicycle packing, etc.) Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail. Merchandise and bikes can be subject to a 10% restocking fee.

Sale or Rental bikes cancellation policy for The Burning Man Event.


Sale or Rental bikes
cancelled 30 days or less before the official start date of the Burning Man event are subject to a cancellation charge of $25.00 per bike.

Sale or Rental bikes cancelled 15 days or less before the official start date of the Burning Man event are charged in the full amount; Black Rock Cruiser Rentals $100 per bike, Reliant Cruiser Rentals $150, Fat Bike Rentals $150 and $25.00 restocking fee for each cancelled sale bikes.

Sale or Rental accessories cancelled after the official start date of the Burning Man event are charged in the full amount with no refund.

In the extremely unlikely event that due to weather or other factors that Burning Man is postponed or called off (this has never happened in the past) a credit will be given for for a bike rental or bike sale for the next calendar year Burning Man Event in lieu of refund.

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Lost Rental Bike Fee
Hey we all know that things happen. So we here at Black Rock Bicycles try to make the loss of a bike that you rented from us as painless as we can. Your credit card will only be charged for the replacement cost of a new bike of the type you rented: Black Rock Cruiser $175, Reliant Cruiser $229, Fat Bike $229.

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Black Rock Bicycles is a private company and not affiliated with Burning Man, Black Rock City or Burning Man LLC.